Vintage Grand Hotel - 5-звездочный отель в Дубай

Ответ отеля

Dear Mr. ChristinefC4459VP, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly grateful for your kind words, especially given the challenging circumstances during your stay. It was our utmost priority to ensure your comfort, safety, and well-being, and we are pleased to hear that our team was able to provide you with the care, support, and service you deserved. Your appreciation for our colleagues means a great deal to us, and your recognition of their dedication and compassion will certainly be shared with the entire team. We are also glad that you were satisfied with the apartment, daily service, and arrangements provided during your stay. Thank you once again for your heartfelt comments and perfect rating. It would be our pleasure to welcome you back under more relaxed and enjoyable circumstances in the future. Warm regards, Hotel Management

Ответ отеля

Dear Valued Guest, Thank you very much for your excellent review and for awarding us a perfect rating. We are truly delighted to hear that you enjoyed your long-term stay with us and found the atmosphere cozy, convenient, and welcoming. It is especially rewarding to know that our team made a positive impact on your experience. Your kind recognition of Imane is greatly appreciated. We will be sure to share your compliments with her, as it will mean a lot to her and the entire team. We also value your honest comments regarding the location during peak season, as feedback like yours helps us continue to improve. Thank you once again for your recommendation and thoughtful feedback. It was a pleasure having you stay with us, and we look forward to welcoming you back in the future. Warm regards, Hotel Management

Ответ отеля

Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to hear that you had a comfortable and enjoyable stay at Vintage Grand. It is truly rewarding to know that you appreciated our peaceful atmosphere, cleanliness, and the quality of food throughout your visit. Your special mention of Sushila is greatly appreciated. We are proud to have her as part of our team, and your kind words about her helpfulness, friendliness, and dedication to maintaining your room will certainly be shared with her and the housekeeping team. Thank you once again for your kind feedback and recommendation. It was a pleasure having you stay with us, and we look forward to welcoming you back for another exceptional experience. Warm regards, Hotel Management

Ответ отеля

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay with us. We are extremely concerned to hear about the cleanliness issues you encountered, including the condition of the bathroom and the fact that your room was not serviced upon your return. This is far below the standards we strive to maintain, and we deeply regret the inconvenience caused. We are also sorry to learn that our service levels, staff attentiveness, and dining availability did not meet your expectations. Additionally, your comment regarding the lack of assistance during the night is particularly troubling, as guest safety and support are among our top priorities. Please rest assured that your feedback has been shared with the relevant departments for immediate review and corrective action. We are taking this very seriously to ensure these issues are addressed and do not recur. We truly regret that we were unable to provide you with a comfortable and pleasant stay. We would appreciate the opportunity to regain your trust, and we hope you may consider giving us another chance in the future. Thank you again for your honest feedback. Warm regards, Hotel Management

Ответ отеля

Dear Valued Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the experience you had during your stay with us. We are truly disappointed to learn that your arrival experience, service levels, and overall stay did not meet your expectations. The delays during check-in, lack of room replenishment, and slow response times you encountered are certainly not reflective of the standards we strive to uphold. We also regret that your loyalty as a Platinum Elite member was not properly recognized. This is a matter we take very seriously, and we sincerely apologize for any inconvenience or frustration caused. Furthermore, we are sorry to hear about the condition of the room, including the odor and noise disturbances, as well as the unsatisfactory resolution offered at the time. Your feedback has been shared with the relevant departments, and we are actively reviewing these concerns to ensure immediate improvements are made. Please rest assured that your comments regarding service, staff responsiveness, and overall guest experience are being taken seriously and addressed with our team to prevent similar occurrences in the future. We truly value your loyalty and regret that we were unable to provide you with the level of service you expected and deserved. We would greatly appreciate the opportunity to restore your confidence in us. Should you consider staying with us again, please feel free to contact us directly so we can ensure a much-improved experience. Thank you once again for your honest feedback. Warm regards, Hotel Management

Ответ отеля

Dear Lokesh, Thank you for your kind words and for choosing to stay with us. It’s wonderful to hear that you found your room comfortable and that Pratima’s friendly and professional service made a positive impact on your stay. We’re also glad you enjoyed the food quality and quick service. Your feedback means a lot to us, and we look forward to welcoming you back for another pleasant experience. Warm regards, Olwin Desouza General Manager

Ответ отеля

Dear Papare Mendis P, Thank you for your wonderful review and for taking the time to recognize our reception team. Your feedback is truly appreciated. It is very rewarding to know that Imane, Salma, Ali, and Khadija made you feel welcome through their professionalism, warmth, and positive attitude. They take great pride in caring for our guests, and your feedback will be very meaningful to them. Thank you for your recommendation and trust in Vintage Grand Hotel. We look forward to welcoming you back for another pleasant stay. Warm regards, Olwin Desouza General Manager

Ответ отеля

Dear Instantcalm, Thank you for sharing your detailed feedback and for choosing to stay with us. It’s great to hear you appreciated the spacious apartment, shuttle service, and friendly staff. At the same time, I sincerely apologize for the inconvenience caused by the delay in the extra bed and its condition, as well as for the initial impression created by the visible cleaning equipment in the hotel lobby. Your comments regarding room service and the breakfast options have been carefully noted and will be shared with the relevant departments for immediate attention and improvement. We appreciate your honest feedback and hope to welcome you back for an even better stay. Warm regards, Olwin Desouza General Manager

Ответ отеля

Dear bumesh1965, Thank you so much for sharing your experience. It’s great to hear that our location suited your work needs and that you enjoyed starting your mornings with a good breakfast and friendly service. Pratima will be very happy to know her smile and care made a difference during your stay. Feedback like this truly motivates our team. We look forward to welcoming you back again at Vintage Grand Hotel. Warm regards, Olwin Desouza General Manager

Ответ отеля

Dear NorthStar11359155800, Thank you very much for sharing your experience. It is truly wonderful to know that you felt well looked after from the moment you arrived until your departure. Thank you for highlighting the excellent service provided by Ali Hamza. His genuine care, respect, and attention to detail—especially in assisting you with your luggage—reflect the service standards we aim to provide. He will be delighted to know he made such a positive impression on your stay. We appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Olwin Desouza General Manager