Abba Rambla - 3-звездочный отель в Барселона

Ответ отеля

Dear Svein, We sincerely appreciate you taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed our hotel's location and that the friendly and welcoming service from our team contributed positively to your visit, as customer service is one of our core values. We sincerely regret the inconveniences you experienced with both the key card and the room cleaning. We have taken note of your comments, as they help us identify areas that require special attention and work towards providing a more satisfying experience in the future. We also appreciate your feedback on the quality of sleep, the room, and the value for money, aspects in which we will continue to focus our improvement efforts to meet the expectations of our guests. Tristán Martínez abba Rambla hotel *** Dirección Rambla del Raval Barcelona ESPAÑA

Ответ отеля

Dear Andrei-Lucian Anton, We sincerely thank you for taking the time to share your experience at our hotel in such detail. We deeply regret that the hotel's location and surroundings did not meet your expectations and that your perception of the neighborhood caused you concern while traveling. We understand how important it is for our guests to feel comfortable and safe, and we take your comments about the area's atmosphere into consideration. On the other hand, we are sorry that the cleanliness and condition of the room did not meet your expectations. Your feedback is invaluable to us and helps us identify specific areas where we need to improve in order to offer a more satisfying experience. We also appreciate your comment regarding the value for money. We will review these aspects internally to ensure that the value offered aligns with our guests' experience. We are pleased to know that the service you received from our reception staff was a positive aspect of your stay. We strive daily to provide professional and welcoming service, and it is gratifying to know that this was appreciated by you. Thank you again for your kind words and for contributing to our continuous improvement process. abba Rambla hotel Rambla del Raval, 4c Barcelona ESPAÑA

Ответ отеля

Dear Teresa H, We sincerely appreciate you taking the time to share your experience after your stay at our hotel. We are delighted to hear that you were pleased with the cleanliness of our facilities and the service provided by our team. We also appreciate your positive feedback on our hotel's location and the quality of service you received. We take your comments regarding the air conditioning and the functionality of the electronic room access system, as well as your observations about the local dining options, very much to our attention. Your feedback helps us identify areas for improvement so that we can offer a more satisfying experience to our guests. We hope to welcome you back in the future and continue working to enhance every detail of our guests' stay. Saúl de la Cueva abba Rambla hotel rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona ESPAÑA

Ответ отеля

Уважаемая sokolalene, Большое спасибо за то, что вы нашли время поделиться своим опытом пребывания в нашем отеле и своими добрыми словами о вашем недавнем пребывании перед круизом. Мы рады слышать, что вам понравилось удобное расположение нашего отеля и что атмосфера района не доставила вам неудобств во время вашего визита. Нам приятно знать, что вас тепло встретили и что сотрудники нашей стойки регистрации дали полезные рекомендации по осмотру города. Мы рады узнать, что комфорт и чистота номера, а также дополнительные удобства, такие как балкон, дополнительные одеяла, чайник и принадлежности для приготовления чая и кофе, способствовали приятному пребыванию. Мы также ценим, что вы оценили дополнительные услуги, такие как мини-бар, холодильник и возможность оставить багаж после выезда. Мы ценим ваш отзыв о соотношении цены и качества и предлагаемых удобствах, поскольку он помогает нам поддерживать высокие стандарты городского отеля и оправдывать ожидания наших гостей. Мы надеемся снова приветствовать вас в будущем, и что ваш следующий визит в Барселону будет таким же приятным. Tristán Martínez abba Rambla hotel *** Dirección Rambla del Raval Barcelona ESPAÑA

Ответ отеля

Dear V5952LESteves, We appreciate your feedback regarding your experience managing your reservation. We sincerely regret the situation you describe and understand the frustration that an unexpected cancellation can cause, especially when booking in advance and with a favorable rate. We understand the importance of transparency and trust when planning a trip, and we deeply regret that you did not receive the necessary attention to clarify what happened with your reservation. We take this type of feedback very seriously, as our goal is to provide reliable and satisfactory service to all our guests. Your opinion is essential to identify areas we need to review and strengthen our communication and customer service processes. We once again appreciate the time you took to share your experience, as it helps us in our commitment to continuous improvement. Tristán Martínez abba Rambla hotel *** Dirección rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona ESPAÑA Tel: 34 93 505 54 00 Fax: 34 93 505 54 01

Ответ отеля

Dear 460belindac, We sincerely appreciate you sharing your experience after your recent stay at abba Rambla. We are delighted to know that the comfort of the room, the cleanliness, and the central location contributed to an excellent stay for you and your friends. It is very gratifying to know that the attention, kindness, and welcoming attitude of our team made you feel welcome at all times. We understand how stressful your flight cancellation must have been, and we especially appreciate you highlighting the support you received from our staff, who went above and beyond to help you during an unforeseen situation. Knowing that our team was able to make a difference during a difficult time is the greatest reward for our work. Comments like yours motivate us to continue providing the best service to all our guests. It has been a true pleasure serving you, and we look forward to welcoming you again in the future. Tristán Martínez abba Rambla Hotel *** rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona SPAIN Tel: 34 93 505 54 00 Fax: 34 93 505 54 01

Ответ отеля

Dear Guest, Thank you for letting us know that you enjoyed your stay. We are thrilled to hear that our reception team provided excellent service and helpful advice during your stay. It's also great to know that you found our rooms clean and well-equipped with all the necessary toiletries. Moreover, we are delighted that you enjoyed our amazing breakfast with a wide variety of choices, and that our location made it convenient for you to explore the city with your grandson. Once again, thank you for your kind words and for recommending our hotel to others. We look forward to welcoming you back. Best wishes, Tristán Martínez abba Rambla hotel *** Dirección rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona ESPAÑA Tel: 34 93 505 54 00 Fax: 34 93 505 54 01, General Manager

Ответ отеля

Dear Mark, We are grateful for your feedback. We are sorry to hear that your experience with us did not meet your expectations. It is concerning to learn that the room you were assigned did not provide the comfort and quality we strive for. Our rooms are designed to offer a cosy and welcoming atmosphere, and we regret that this was not your experience. Furthermore, we understand that noise from other guests can be disruptive. Our hotel is equipped with soundproofing measures; however, it seems they did not work effectively during your stay. We appreciate your comments and will take them into consideration as we continuously aim to improve our services and accommodations. We hope that you will give us another chance to provide you with a better experience in the future. Best wishes, Tristán Martínez abba Rambla hotel *** Dirección rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona ESPAÑA Tel: 34 93 505 54 00 Fax: 34 93 505 54 01, General Manager

Ответ отеля

Dear Guest, Thank you for this great review. We are truly honored that you found your stay to be pleasant and satisfying. We are delighted that you enjoyed the welcoming nature of our staff, the spaciousness and cleanliness of our rooms, as well as our extensive breakfast selection. It is also rewarding to hear that our prime location, a stone's throw away from La Rambla and the Gothic quarter, contributed positively to your stay. We look forward to welcoming you back soon. Kind regards, Tristán Martínez abba Rambla hotel *** Dirección rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona ESPAÑA Tel: 34 93 505 54 00 Fax: 34 93 505 54 01, General Manager

Ответ отеля

Dear Marinamc, Thank you for such a positive review. We are thrilled to know that your check-in experience was smooth and allowed you extra time to explore the beautiful city of Barcelona. It's a pleasure to hear that our staff made a positive impression with their politeness and service. The ambiance of our lobby is designed to provide a welcoming and comfortable space for our guests, and we're glad you enjoyed the decor, including the big mirror and flowers. Furthermore, it warms us to know that the complimentary sweets and cold water added a refreshing touch to your stay. At abba Rambla, our aim is always to ensure our guests have a memorable experience, and it seems we have succeeded with your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Tristán Martínez abba Rambla hotel *** Dirección rambla@abbahoteles.com Rambla del Raval, 4c 08001 Barcelona ESPAÑA Tel: 34 93 505 54 00 Fax: 34 93 505 54 01, General Manager